Our products are made with the highest quality for your benefit. We pack and ship it correctly and with love to ensure that it arrives in perfect condition, however, we understand that accidents can happen during shipping and that is why we have the following return policies:
1. Return of a product is only accepted if it arrives to the customer damaged, spilled, physically damaged, or the order that we send is incorrect, in these previous cases it will be replaced with the same without shipping cost. The client must send us a photograph of the merchandise received. There is no money back.
2.Once sent by mail and the customer receives their tracking number, the package is not the responsibility of MercadoGlam. If you do not receive your package, contact the USPS and verify the whereabouts of your package with your tracking number.
*There are times that due to atmospheric pressure when the products travel, an air hole is made, this is not defective, simply when you open it, it will return to normal and it will look perfect.
Refund Policy
Our products we made with the highest quality for your benefit. We pack it and send it correctly and with love to ensure that it arrives in perfect condition, however we understand that accidents may happen in the course of shipping and that is why we have the following return policies:
1.We only replace items if they are defective, spilled, damaged, or if you received an incorrect order. Customer be required to send us photographic evidence of the damage. It will be replaced by the same without shipping cost. There is no money back.
2. Once sent by mail and the customer receives your tracking number, the package is not the responsibility of Mercado Glam. If you do not receive your package contact the USPS and verify with your tracking number the whereabouts of your package.
There are times that the atmospheric pressure when the products travel is an air gap, that is not defective just when you open it will return to normal and look perfect.
