Shipping policy

Glam Market, accepts orders 24 hours a day, every day of the week. Orders are processed in the order in which they were received except those requested as express as it has priority to meet delivery times. All orders are shipped from our office in Orlando, Florida or Puerto Rico via USPS. Mercado Glam ships to the 50 states of the American Union as well as Puerto Rico and follows the methods established by the USPS.

  • Orders will ship 7-10 business days after order is placed and payment is received.
  • Orders requested with express shipping will be processed the next business day after payment is received. The day the order ships does not count as a day in transit.
  • Orders confirmed Friday through Sunday will be processed on Monday or the next business day and shipped 1-3 days later. USPS parcels generally do not deliver on weekends.
  • Due to high volume of orders during the holiday season, the shipping process can be extended from 10 to 15 business days after receiving the payment.
  • In case of contingency due to natural phenomena, health emergencies or situations beyond our control, the delivery period can be extended from 10 to 15 business days after receiving the payment.
  • International shipments take up to 20 business days to reach their destination and may take longer due to customs procedures.
  • Any promotion that includes free shipping applies only for deliveries within the United States. Free shipping above 0.00 USD applies in the same way, only within the United States, any purchase generated that requires shipping to any other country, is subject to payment of international shipping rates.

We currently do not ship to addresses that have APO or FPO. Orders that have a different shipping address than the billing address may be under review, in which case, the customer may be contacted; this may delay the shipping time. Mercado Glam does not guarantee express shipping when an order is held for review.

USPS business days are

January 1 New Year
January 20 Martin Luther King Day
February 17 Presidents Day
Mayo 25 Memorial Day
July 4 Independence Day
September 7 Labor Day
October 12 Christopher Columbus Day
November 11 Veterans Day
November 26 Thanksgiving Day
December 25 Christmas

lost packets

If the postal service shows the shipment delivered to the address that was provided to us but it does not appear, the client must request a clarification from the post office closest to his home address. Mercado Glam will not be responsible for replacing lost or stolen packages if they were delivered to the correct address or the customer entered the wrong address at the time of purchase, with missing information (building number, apartment, etc.) the bad writing.


Rates and destinations we ship to

Mercado Glam offers free standard shipping when the value of the order amount is 0.00 or more, excluding taxes and any other offer or price adjustment. This offer is valid in the 48 contiguous States of the American Union; not valid in Alaska, Hawaii and other territories including Guam, Samoa, Puesto Rico, Virgin Islands. Terms and conditions subject to change without prior notice.
Valid only on standard shipping
Not valid with express or next day shipping
All packages will be shipped by United States Postal Services
United States Territory includes: Guam, American Samoa, Puerto Rico, and U.S. Virgin Islands.
Canada/Australia/Mexico/UK
All rates are in American Dollars
Shipments are not available for Mailboxes

All taxes and duties charged by customs are the responsibility of the customer.

Duties and Taxes
Customers are responsible for paying all duties, taxes and any other fees charged once the package reaches the destination country. Tariffs on products can vary widely depending on the product and the country that manufactured it. Other fees and charges may apply to the products. Fees will not be refundable. For more information please contact your local customs office.

package tracking

In both national and international orders, it is the customer's responsibility to track the package once the tracking number has been sent via SMS or email.
International orders are shipped via USPS and will be delivered by affiliated local offices. When your order leaves the warehouse, we will send you a shipping confirmation, the email will include the tracking number of the package. To track your package you just have to enter usps.com


Rejected Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

Shipping and return costs
Duties, taxes and other extra customs charges that arise from the delivery of the package or return, will be the responsibility of the client and will be subtracted from the reimbursement of the cost of their merchandise.

Shipping Policy

Mercado Glam accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from our location in Orlando, Florida or Puerto Rico via USPS. Mercado Glam ships to all 50 U.S. states and Puerto Rico follows the standard methods available by USPS.

Orders placed are usually processed and shipped within 1~3 business days from the time the order is placed. Priority and Express orders will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1~3 days. USPS does not pick up or deliver on weekends.

*Due to the high volume of orders during holiday season you may experience extended processing time up to 5 business days. *

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Mercado Glam cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.

The 2020 USPS postal holidays are:

  • January 1 (New Years Day)
  • January 20 (Martin Luther King Jr. Day)
  • February 17 (President’s Day)
  • May 25 (Memorial Day)
  • July 4 (Independence Day*)
  • September 7 (Labor Day)
  • October 12 (Columbus Day)
  • November 11 (Veterans Day)
  • November 26 (Thanksgiving Day)
  • December 25 (Christmas Day)


Lost or Stolen Packages

f the postal service shows the shipment delivered to the address that was provided to us but it is not at your delivery address, the client must request it at the post office closest to his home.
Mercado Glam will not be responsible for replacing lost or stolen packages if they were delivered to the correct address or the customer entered the wrong address at the time of purchase, with missing information (building number, department etc.) or misspelled.


Shipping Destination & Rates

Mercado Glam offers Free USPS Standard shipping when the subtotal in your shopping bag is greater than or equal to 0.00, excluding tax and any other offers or price adjustments. This offer is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without
Only standard delivery is available.
No express shipping or next day delivery is available.
All packages are sent via United States Postal Services
U.S. territories include: Guam, American Samoa, Puerto Rico and U.S. Virgin Islands.
Canada/Australia/Mexico/UK
All rates are quoted in U.S. Dollars.
Delivery is not available for Post Office boxes.
Duties, taxes, and customs fees assessed by customs are the responsibility of the customer.
International Shipping

Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Track Package

In both national and international orders, it is the customer's responsibility to track the package once the tracking number has been sent via sms or email.
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com.

Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

Original and return shipping costs.

Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.